The Do's and Don'ts of Importing a List


  • Export a clean list from your current list provider where the unsubscribes and bounces have been removed.
  • Ensure you’ve contacted your list of contacts within the past 12 months, otherwise you may be breaking the law.
  • Make sure you’ve given seven days after your last send before you export your list so that you catch all the unsubscribes.
  • Clean your list if you haven’t used it for a while to remove dead email addresses, try a tool like


  • Import purchased/rented lists - you’ll get high bounce rate and your account will be suspended.
  • Use lists from third-party opt-ins, they have to have opted in to hear from your company specifically
  • Resubscribe people if they’ve unsubscribed - spam complaints will get your account suspended.

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