You have a negative review, you don't mind posting it, but you want to be able to respond to the customer publicly. We got you.
The video below will show you how. Here is a direct link to get to the page shown in the video.
Playing relaxing music is optional. :)
Should you need to add some CSS to your Widget, use the following code:
Have more questions? Reach out to us at firstname.lastname@example.org