Overview

At the moment, BigCommerce doesn’t allow you to completely disable their default order confirmation email. We have thus created a workaround to change this e-mail to a “thank you” message instead.

Create Your Template

We’ve made it easy for you to quickly design your new “thank you” note and add it to BigCommerce. Just go to the Notification Templates creator in Conversio and start designing. :)

Once done, click “Get Code” to copy the HTML.

Replace Order Confirmation

  1. Log into your BigCommerce store, click Settings > Store Settings > Design.
  1. Click on More and then on Emails to go to the email design settings page.
  1. Scroll down the list and select the “invoice_email.html” template. Click the corresponding cog icon to the right and then click Edit.
  1. Click the HTML option.
  1. Copy and paste our template into the area. Once done, save and voila! :)

Disabling Other Notifications

By default BigCommerce is also set up to send a customer notification once an order reaches the ”Awaiting Fulfillment” status, which is the status that we use to trigger your Conversio receipt.

You can thus safely disable this notification. Here’s how you can do that:

  1. In your BigCommerce admin dashboard, go to Settings > Checkout.
  1. Uncheck the “Status changed to Awaiting Fulfillment” checkbox.
  2. Save!
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